Each account is assigned to a particular server, which has a corresponding server number used in the URL of the web server and mail server. For instance, if your account was on calma.pair.com (which is server #43), you would use the following names:

For Telnet / SSH / FTP Access: calma.pair.com
For Web Access: www43.pair.com
For Mail pickup: mail43.pair.com

Replace "calma" and "43" with the name and number of the server your account is on. A list of all servers, their hardware configurations, and their server numbers may be found on the pair Networks Server Details page.

Making your files visible on the Web

For security and simplicity, your Web-visible files are stored in a separate directory tree from your home directory. There is a symbolic link to your Web directory from your home directory (/usr/home/username); it is called public_html. Some FTP clients may have trouble using or understanding this symbolic link; if this is the case, you can go directly to the /usr/www/users/username directory; this is the top of your Web tree.

The root of your Web site points to your public_html link. If you need subdirectories in your Web site, they should be created inside your Web tree directory with the mkdir command (using Telnet / SSH or FTP). If you have a Master Studio or higher level account, there will be a cgi-bin directory inside your Web tree; if you have a Loft Studio account, references to cgi-bin within your Virtual Domain will refer instead to the system CGI directory.

With the Loft Studio or higher account, you may refer to the system CGI directory as /cgi-sys/ (http://www.example.com/cgi-sys/scriptname), even if you have a Virtual Domain.

In any Web directory, the server looks for default files named:

index.html
index.shtml
index.cgi
index.php
index.phtml
index.htm
home.html
welcome.html

...in that order. If no file can be found, a directory listing will be returned instead. (This behavior can be changed to your needs. to make a request). Please note that Unix is case-sensitive. This means that if you name your index file Index.html, you will still see the directory listing, instead of the index page. For simplicity, you should always use lowercase names for your files.

Your URL (Uniform Resource Locator)

If you do not have a Virtual Domain, your URL is simply the ARTPlaces URL followed by your username:
http://www.artplacescom/username

Your site can also be reached using your server number and user name:
http://www###.pair.com/username

If you have a Virtual Domain, another valid URL for your site is its domain name with or without the www prefix:

http://www.example.com/
http://example.com/

In this case, there is also a unique underlying IP address that can be used to reach your site. if you are waiting for a domain registration or transfer to be completed, you can use your Web site's IP address:

http://209.68.1.11/

The IP address associated with your Web site is listed in the welcome e-mail message that you received when your account was set up.

E-Mail Basics

All accounts include a POP mailbox that receives mail to username@pair.com as well as all mail to any domain names associated with your account. if you need email forwarding or recipes set up or if yu cannot find answers to your questions in the support pages You can read more about e-mail handling in the E-Mail Services section or the Troubleshooting Email section of the pair Networks Support Library.

Uploading Your Files to Your Web Space

A Basic Account or higher allows you to login to the server through FTP or using Telnet / SSH, while the FTP Account allows only FTP access.

Advanced Features

With an Loft Studio account or higher, you are allowed to make use of Level 1 CGI available on the system (documented here) and SSI (Server Side Includes) with the exception of the #exec command. With a Master Studio account or higher, you are allowed to make use of Level 2 CGI (documented here) and you have full access to the development environment, and may use standard CGI, all SSI commands, and any custom CGI that you develop (subject to resource limitations as set forth by pair Networks). You can also use our more advanced packages, such as PHP, and others.

Web Logs

Each night, your raw log of Web site hits from the previous day will be distributed into the www_logs directory of your account. For information on analyzing Web logs and receiving extra (browser type and page referrer) information, please see the Analyzing Your Web Logs tutorial in the pair Networks Support Forum.

The network and servers are automatically monitored for proper availability and performance, 24 hours a day, 365 days a year. If at any time there is a loss of service or a significant degradation, or if any condition arises which might threaten the service, our technical staff will automatically receive an alarm by pager, and steps will be taken to correct any problems. There are also automated procedures in place to safeguard server operation.

Support Resources

The pair Networks Support Forum is an excellent source for support; if you have any problems for which you cannot find an answer here, please take a look at the troubleshooting section of the Support Forum. If you have a question about features you are not sure your account supports, please .

Another resource available to our customers is the pair Networks user community. They run several private USENET newsgroups on the news.pair.com server, with the most popular group being pair.users. This is not, strictly speaking, a support resource, but many have found it to be very positive and helpful. The news server is protected by the username/password that apears in the log when you FTP or Telnet/SSH in to your account. us if you have trouble finding it.

For important system notices, please regularly visit pair Networks : Current System Notices